TK11 Privacy Policy — How We Protect Your Personal Data

1 Who We Are

tk11 ("we", "us", "the Platform") operates the online gaming and sports betting platform accessible at tk11.asia. For the purposes of this Privacy Policy, tk11 is the data controller — meaning we determine how and why your personal data is processed.

If you have any questions about how tk11 handles your personal data, or if you want to exercise any of your data rights, you can reach us at [email protected]. We aim to respond to all privacy-related queries within 5 business days.

This Privacy Policy applies to all players who register an account on tk11, visit the tk11 website, or use the tk11 mobile app. It covers all personal data collected through these channels, regardless of the device you use to access the platform.

2 Data We Collect

tk11 collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third-party verification services. Here is a breakdown of what we collect and why:

3 How We Use Your Data

tk11 uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account Management: Creating and maintaining your tk11 account, verifying your identity, and managing your login credentials.
• Payment Processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Legal Compliance: Meeting our obligations under anti-money laundering (AML) regulations, including identity verification and transaction monitoring.
• Fraud Prevention: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of promotional offers.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying account protections where necessary.
• Customer Support: Responding to your queries, complaints, and support requests through live chat and email.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the tk11 platform, fix bugs, and develop new features.
• Security: Protecting the integrity of the tk11 platform and the accounts of all players.

4 Legal Basis for Processing

tk11 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our agreement with you — including account creation, payment processing, and gameplay services.
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations and identity verification requirements.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we will ask for your explicit consent first. You can withdraw consent at any time.

5 Data Sharing

tk11 does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to protect it:

• Payment Providers: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are independently regulated.
• Identity Verification Services: Third-party KYC providers receive identity document data to verify your age and identity as required by law. These providers are bound by strict data processing agreements.
• Fraud Prevention Services: Anonymised or pseudonymised data may be shared with fraud detection platforms to identify suspicious patterns across the industry.
• Legal Authorities: tk11 will disclose personal data to law enforcement, regulatory bodies, or courts where legally required to do so. We will notify affected players where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of tk11, player data may be transferred to the acquiring entity. Players will be notified in advance of any such transfer.

6 Cookies & Tracking Technologies

tk11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and keep your session secure. Here is what we use and why:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics Cookies: Collect anonymised data about how players use tk11 — which pages are visited most, where players encounter errors, and how long sessions last. This data is used to improve the platform.

You can manage your cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using tk11, but may affect some non-essential features. Essential cookies cannot be disabled as they are required for the platform to operate securely.

7 Data Retention

tk11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:

• Account Data: Retained for the duration of your account plus 5 years after account closure, as required by AML regulations.
• Transaction Records: Retained for 7 years from the date of the transaction to comply with financial record-keeping requirements.
• Identity Verification Documents: Retained for 5 years after account closure or the completion of the last transaction, whichever is later.
• Support Communications: Retained for 3 years from the date of the last communication.
• Technical Logs: Retained for 12 months and then automatically deleted unless required for an ongoing investigation.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

8 Your Data Rights

As a tk11 player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

9 Children's Privacy

tk11 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration process, and additional verification may be requested before withdrawals are processed.

If tk11 discovers that a player is under 18, the account will be immediately closed, all gameplay will be voided, and any deposited funds will be returned to the payment source after verification. If you believe a minor has registered on tk11, please contact us immediately at [email protected].

10 Security Measures

tk11 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• TLS 1.3 Encryption: All data in transit between your device and tk11 servers is encrypted using the latest transport layer security protocol.
• AES-256 Storage Encryption: Personal data stored on tk11 servers is encrypted at rest using AES-256, the same standard used by financial institutions worldwide.
• Access Controls: Access to player data is restricted to authorised tk11 personnel on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: Available for all player accounts and mandatory for tk11 staff accounts that have access to player data.
• Regular Security Audits: tk11 conducts regular internal security reviews and periodic third-party penetration tests to identify and address vulnerabilities.
• Incident Response Plan: tk11 maintains a documented data breach response plan that includes player notification procedures and regulatory reporting obligations.

11 Third-Party Links

The tk11 platform may contain links to third-party websites or services — for example, links to payment provider support pages. This Privacy Policy applies only to tk11 and does not cover how third-party websites collect or use your data.

tk11 is not responsible for the privacy practices of any third-party website. We recommend reviewing the privacy policy of any third-party site you visit before providing personal information. If you access a payment provider's website through tk11, that provider's own privacy policy will govern how they handle your data.

12 Policy Updates

tk11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.

For material changes that significantly affect how we use your personal data, tk11 will notify registered players via email at least 14 days before the changes take effect. For minor updates — such as clarifications or corrections — we may update the policy without advance notice.

Your continued use of tk11 after the effective date of any Privacy Policy update constitutes your acknowledgement of the changes. If you do not agree with an update, you should stop using tk11 and contact us to close your account.

13 Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related complaint, please contact the tk11 privacy team:

• Email: [email protected]
• Subject Line: Use "Privacy Request" or "Privacy Complaint" so we can route your message correctly
• Response Time: We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 days
• Live Chat: Available 24/7 on the tk11 platform for general privacy questions

If you are not satisfied with how tk11 has handled your personal data or responded to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.